Return or Exchange Policy

At BollywoodGems.com, customer satisfaction is important to us. We offer a 30-day return or exchange policy under the conditions outlined below.

1. Eligibility for Returns & Exchanges

You may request a return or exchange within 30 days from the date of delivery, provided that:

  • The item is unused, unworn, and in original condition

  • The item is returned with original packaging, tags, and accessories (if any)

  • The product is not damaged, altered, or tampered with after delivery

Items that do not meet these conditions may not be eligible for return or exchange.

2. Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Items marked as Final Sale or Non-Returnable

  • Customized or personalized products

  • Items damaged due to misuse, negligence, or normal wear and tear

  • Products returned after the 30-day period

3. Return Process

To initiate a return:

  1. Submit a return request within 30 days of delivery

  2. Securely pack the item to prevent damage during transit

  3. Once the returned item is received and inspected, approval will be processed

4. Exchange Policy

  • Exchanges are subject to product availability

  • If the requested exchange item is unavailable, an alternative option may be offered

  • Only one exchange is permitted per order

5. Refund Policy

  • Refunds (if applicable) will be processed after the returned item passes inspection

  • Refunds are issued to the original payment method

  • Shipping charges, if any, are non-refundable unless the return is due to a defect or error

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • The issue must be reported within 48 hours of delivery

  • Items must remain unused and in original condition

  • Upon verification, a replacement or appropriate resolution will be provided

7. Return Shipping

  • Return shipping costs may be borne by the customer unless stated otherwise

  • We are not responsible for items lost or damaged during return shipping

8. Policy Changes

BollywoodGems.com reserves the right to modify or update this Return & Exchange Policy at any time without prior notice. Any changes will be reflected on this page.